UnitedHealth Group Behavioral Intake Counselor Hiring Now 2026
| Company | UnitedHealth Group |
| Location | Remote |
| Experience required | Not specified in the listing |
| Salary | Not specified in the listing |
| Employment type | Full time |
| Posted on | 7 November 2026 |
| Apply before | 7 December 2026 |
About the company
UnitedHealth Group, operating through its Optum division, is a prominent global health enterprise committed to enhancing health outcomes through technology-driven care. They specialize in managing pharmacy benefits, data analytics, and comprehensive health resources for millions of individuals worldwide. The organization fosters a collaborative work environment that prioritizes inclusion, professional growth, and meaningful contributions to community health on a significant scale.
About the role
The Behavioral Intake Counselor (BIC) role is a critical position supporting the County of San Diego’s 24/7 Access and Crisis Line. In this capacity, you will serve as a vital point of contact for individuals seeking confidential support for mental health and substance use disorders. Your daily responsibilities involve performing behavioral health screenings, identifying immediate risk factors, and connecting callers with appropriate care pathways. Because this is a crisis-oriented position, you will need to establish rapport quickly with diverse individuals while navigating complex behavioral health systems to ensure callers receive the timely intervention they require.
Eligibility
Specific educational qualifications and professional licensing requirements were not detailed in the provided listing. However, candidates must be prepared to work within Pacific Standard Time (PST) hours and maintain the flexibility to work shifts that include evenings and weekends. The role requires a strong ability to conduct clinical screenings, particularly those adapted from ASAM guidelines, and a high level of comfort managing sensitive crisis-related communication in a remote setting.
Key skills
- Crisis Intervention: Expertise in de-escalating tense situations and conducting immediate risk assessments.
- Clinical Screening: Proficiency in behavioral health evaluation, specifically using ASAM-adapted criteria.
- Communication: The ability to build rapid, empathetic emotional connections with people in distress.
- System Navigation: Strong knowledge of mental health and substance use disorder treatment networks.
- Remote Adaptability: Capability to function effectively in a virtual environment while maintaining strict confidentiality.
Salary & location
The salary for this position is not specified in the listing. This role is a remote position; however, applicants must note that the operational hours are strictly tied to Pacific Standard Time (PST), requiring a willingness to adjust their local schedule accordingly.
The HiringPulse take
This role is designed for seasoned mental health professionals who thrive under pressure and possess the emotional stamina required for 24/7 crisis work. Shortlisting priority will likely go to candidates who demonstrate prior experience in emergency triage or suicide prevention hotlines. The requirement to work PST hours from a remote location suggests a high level of hiring urgency, as the company needs to ensure continuous coverage for the San Diego service area. However, potential applicants should be wary of the potential for high burnout. If you are not comfortable with unpredictable, shift-based work that demands constant high-stakes decision-making, this position may not offer the long-term work-life balance you are seeking.
How to Apply
- Visit the official job posting link provided by the employer.
- Review the detailed requirements and ensure your professional profile aligns with the crisis intervention focus.
- Prepare your resume to highlight your specific experience with behavioral health screenings and ASAM criteria.
- Submit your application through the official portal and monitor your email for further communication from the UnitedHealth Group recruitment team.
How to apply
- Open the official listing using the link below.
- Check the eligibility and location details on the employer's page before applying — they are the authority, not this post.
- Submit your application with an updated resume tailored to the role.
🔗 Apply for UnitedHealth Group Behavioral Intake Counselor Hiring Now 2026
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